Troubleshooting
Having an issue? Most problems have a simple fix. Here are the most common issues and how to resolve them.
If you don't find your answer here, contact support at harshkumar88629@gmail.com
The widget isn't showing on my website
- Make sure you've replaced "your-form-slug" with your actual form slug.
- Check that you have at least one testimonial with the Embed flag (is_embed) enabled and status = Approved.
- Verify the embed.js script URL is correct: https://reviuly.com/embed.js
- Try adding the script at the bottom of <body> instead of in <head>.
- Disable browser extensions temporarily — ad blockers can interfere with scripts.
My testimonials aren't appearing on the Wall of Love
- Only testimonials with status = Approved AND the Wall flag (is_wall) enabled appear on the wall.
- Go to Testimonials, find the testimonial, approve it, and toggle the Wall flag on.
I can't create a new form — the button is disabled
- You've reached your form limit for your plan.
- Free plan: 1 form. Starter: 2 forms. Pro: 10 forms.
- Delete an existing form or upgrade your plan to create more.
The Google Review redirect isn't showing
- The redirect only shows to reviewers who gave 3 stars or more.
- Make sure Google Reviews is enabled in Forms → [Your Form] → Integrations.
- Verify your Google Review URL is a valid URL (include https://).
- This feature requires a Starter or Pro plan.
My subscription shows as "Payment Halted"
- This means Razorpay attempted payment multiple times and failed.
- Your access has been suspended. Update your payment method with Razorpay.
- Contact your bank to ensure the card is authorized for recurring international payments.
- After fixing, subscribe again from the Billing page.
Can I switch between Starter and Pro?
- Not while an active subscription is running.
- Cancel your current subscription first. Your access continues until the billing period ends.
- Then subscribe to the new plan from the Billing page.
I deleted a form — where did my testimonials go?
- Testimonials are not deleted when you delete a form. They remain in your account but become "orphaned" (not attached to any form).
- They will still show in your Testimonials page under "All forms" but won't appear in any form-specific views.
The QR code isn't generating
- This is usually a temporary loading issue. Refresh the form settings page.
- Make sure your form has a slug set. The QR code is generated from your form URL.
My form link gives a 404 error
- Check the slug in your form settings matches the URL you're visiting.
- The correct format is: https://reviuly.com/f/[your-form-slug]
- If the form was deleted, the URL will no longer work.